Store policies

Returns & Refunds

Report a damaged, defective, missing or incorrect item within 7 calendar days of delivery. Keep the invoice, packaging, serial number and supplied accessories. Eligibility is confirmed after inspection. Items damaged after delivery, missing serial labels, activated software, and opened hygiene-sensitive items are not returnable unless defective or required by law.

Approved refunds are initiated within 7 business days. Bank or payment processing may take a further 5–10 business days. Online payments return to the original method; COD refunds require customer-approved bank or UPI details.

Cancellation

Customers may request cancellation before dispatch. OYO STORE may cancel for stock mismatch, pricing error, failed verification, suspected fraud, restricted delivery location or force majeure. Any captured eligible payment will be refunded under the Refund Policy.

Shipping & Delivery

Availability, charges and estimated delivery are shown or confirmed before fulfilment. Orders are processed after verification. Courier and AWB tracking will be supplied when assigned. Delivery delays caused by the courier, weather, public restrictions or an incorrect address may require extra time.

Payment & Security

Available methods can include COD, manual UPI, bank transfer and approved gateway methods when enabled. OYO STORE never asks for or stores a card CVV, UPI PIN, OTP or banking password. Failed or duplicate transactions are reviewed using the Order ID and bank reference.

Privacy

Customer information is used to create accounts, fulfil orders, provide support, prevent fraud and comply with law. In this no-API version, cart, account, wishlist and order information stays in the current browser. A production backend privacy notice must name processors, retention, safeguards and customer rights before external data collection starts.

Terms & Pricing

Product details, stock, price, tax, delivery charges and offers are shown in good faith and confirmed during order verification. Catalog rates not marked as source-listed must be reviewed by Super Admin before accepting live payment. Counterfeit, unlawful, unsafe, recalled or intellectual-property-infringing products are prohibited. Applicable Indian consumer rights remain unaffected.

Grievance Redressal

Grievance Officer, OYOSTORE PRIVATE LIMITED
3rd Floor, House No. 396, BLK A PKT-2, Rithala, Rohini Sector-8, New Delhi, Delhi 110085
Email: info@oyostore.in
Phone: 8810258761

Include your name, Order ID, payment reference, issue and requested resolution. Complaints are targeted for acknowledgement within 48 hours and resolution within 30 days, subject to investigation and applicable law.